Frequently Asked Questions
Everything you need to know about our fresh delivery service.
How do you ensure the freshness of perishable goods?
We use temperature-controlled packaging and insulated liners to keep your groceries at the optimal temperature during transit, ensuring farm-to-table freshness.
What is the delivery window for my order?
Most orders are delivered within 24 to 48 hours. You will receive a tracking link with a specific delivery window once your order leaves our warehouse.
Do you offer organic or locally sourced products?
Yes, Premium Co Groceries partners with local farmers and certified organic suppliers to provide a wide range of sustainable and high-quality food options.
What is your policy for damaged or missing items?
If an item is damaged or missing, please contact our support team within 24 hours of delivery. We will issue a full refund or a replacement immediately.
Is there a minimum order requirement for free shipping?
Orders over $75 qualify for free standard shipping. For orders below this amount, a flat-rate shipping fee is applied based on your location.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team begins packing to ensure timely delivery, and changes may not be possible.