Returns & Exchanges
At Premium Co Groceries, we strive to provide the freshest products; however, due to the perishable nature of food items, returns must be initiated within 48 hours of delivery for a full refund or exchange. We are committed to resolving any issues regarding damaged or incorrect items to ensure your total satisfaction.
Inspect Your Order
Upon delivery, please immediately check all items for freshness, damage, or order accuracy.
Contact Support
If there is an issue, email our support team with your order number and a clear photo of the product in question.
Verification Process
Our quality assurance team will review your claim within 24 hours to verify the eligibility for a refund or replacement.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing